Draft for review: This Privacy Policy and Privacy Collection Notice must be reviewed and approved by Wellness Bridge Support Services before the website is made public. Remove this box once approved.
Wellness Bridge Support Services (“Wellness Bridge”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and share personal information through this website, and how you can access or correct it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Privacy Collection Notice (enquiry form)
When you send a general enquiry, we collect your name and the contact details and information you choose to give us (phone number, email address, preferred contact method, who you are enquiring as, your message and preferred service location).
- Who receives it: enquiries are sent to an authorised Wellness Bridge business email address and stored securely in the website’s administration area.
- Why we collect it: only to respond to your enquiry and, if you ask, to keep you updated about our planned services.
- Sensitive information: please do not include detailed medical, diagnostic or other sensitive personal information in the enquiry form.
- If you do not provide it: we may not be able to respond to your enquiry.
- Disclosure: we do not sell your information or share it with other organisations for marketing.
What we collect
We collect personal information you provide directly, such as through the enquiry form, by phone or by email. Our website may also record basic technical information (such as browser type and pages visited) to keep the site secure and working well.
How we use and disclose information
We use personal information to respond to enquiries, communicate with you and operate our business. We only disclose personal information to third parties where you have consented, where it is needed to provide a service you have asked for (for example, our website hosting and email providers), or where required or authorised by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website uses encrypted connections (HTTPS), restricted administrator access, security monitoring and regular updates. We keep enquiry information only for as long as it is needed.
Cookies
This website uses only the cookies needed for it to work and to keep it secure. If we introduce analytics or other tracking in future, we will update this policy and ask for consent where required.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
Questions and complaints
If you have a question or concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Phone: Phone number coming soon
Email: Email address coming soon
Last updated: 2026.